By Michael A. Saraceni, C.O.O., Merchantville-Pennsauken Water Commission
On December 31, 2014, Bernhard H. Kofoet retired from his position on the Merchantville-Pennsauken Water Commission. Bernie was appointed to his first five-year term effective July 1, 1988. He was re-appointed for five additional and consecutive terms. Bernie invested his time, interest, and energies into learning the water business, upholding the many traditions of the MPWC while assisting with creating new ones throughout his tenure. He served in many different capacities and was an integral and driving presence on the Commission.
The Commission has always set the bar high and has provided the strategic leadership to MPWC employees. Their collective approach has been exemplified by placing the ratepayers and their quality of life as the number one priority. This has allowed the MPWC to focus on a significant level of achievement and accomplishment in maintaining critical water infrastructure while protecting the resource. Bernie will be missed, while evidence of his service will remain with us. On behalf of the Commission and Staff, we wish him a long, healthy and well-deserved retirement.
ATTENTION CUSTOMERS: Stay Informed and Sign Up To Be Notified!
Looking for information about the water your drink? Where does it come from? How does it get to my home? Do you want to learn more about the MPWC’s ongoing infrastructure projects? Have a question about your meter? Visit us on the web at www.mpwc.com. Can’t find what you’re looking for? Click on the “Contact Us” page and let us know how we can improve our site to better serve our customers.
While visiting our web site, remember to sign up for the Community Notification System. Our notification system keeps customers informed of water emergencies and other critical events in the area. There are times when service in your area may be temporarily impacted by events, like water main breaks and hydrant flushing. We now have the capability to notify customers via text message, home telephone and cell phones. If you would like to be included in these notifications, just click on the “Notify Me” button located on our home page.
ESTIMATED METER READINGS
The MPWC estimates meter readings when we have been unable to access your property to obtain an actual meter reading, when your remote device is not functioning properly, or if we are unable to get a signal from your new radio-read meter. Estimated readings can result in higher-than-usual water bills. When reviewing your quarterly bill, look for estimated meter readings. If your meter reading has been estimated, the letter “E” will appear on your bill. An example is provided below:
Please be aware that customers are responsible for paying bills in full by the due date whether the reading is actual or estimated. If you receive a bill with an estimated meter reading, please contact our office right away. Our customer support representatives will schedule an appointment to obtain a meter reading and to verify that your remote is still functioning properly. It is important that you have your bill corrected prior to the due date in order to avoid unnecessary interest charges, overpayments or adjustments.
